Refund Policy

Each monthly IPTV Restream Plus order is reviewed according to its payment status, activation stage, customer communication history and technical circumstances. Because restream packages require manual review and activation work, refund requests are evaluated case by case rather than automatically approved.

Before Activation

If a confirmed payment has been received but activation has not started and the customer requests cancellation promptly, the request can be reviewed by support. Network fees, provider limitations or crypto transaction conditions may affect whether a refund can be processed and how it is returned.

After Activation Has Started

Once the activation team has contacted the customer, prepared setup details or started delivery work, refund eligibility becomes limited. If there is a genuine technical issue, support will first attempt to resolve the issue, provide guidance or adjust the setup process where possible.

Payment Problems

Expired or cancelled invoices require a new order or support review.
Underpaid, overpaid or wrong-network payments may require manual verification.
Unconfirmed blockchain transactions cannot be treated as completed payments until the provider confirms them.
Fraudulent, abusive or suspicious payment activity may be rejected without service delivery.

How to Request Review

Contact support with your order ID, payment currency, network, transaction hash if available and the reason for the request. The team will review the case and respond through the contact details provided with the order.